Disclaimer, Privacy and Accessibility Information


The content of this website is provided for information purposes only. While reasonable care is taken to keep the content updated, Better Regulation makes no warranties of any kind about its accuracy, currency or suitability for any particular purpose.

Every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, Better Regulation accepts no responsibility for unsuitable or inaccurate material that may be encountered.

Better Regulation hereby disclaims liability for any kind of loss or damages arising from, or in connection with, use of any information on this site, or on sites linked from this site.


Under the Privacy and Personal Information Protection Act 1998 (NSW), you have the right to know the information that Better Regulation collects about users of its website, the purpose for which the information is collected, how the information is used and to whom, if anyone, the information is to be disclosed.


NSW maintains site visit data to help us improve our site. When you look at the pages on the Better Regulation website, the following information is automatically recorded:

  • the IP (Internet Protocol) address of the machine that has accessed the webpage
  • your server address
  • your top level domain name (for example, com, gov, au, etc)
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the type of browser and operating system used.


Better Regulation will only record your email address if you request to join our mailing list. Your email address will only be used for the purpose for which you have provided it unless you agree otherwise and, unless legally required to do so, Better Regulation will not disclose it without your consent.

Better Regulation will only send our email newsletters to users who ask to receive them. Once you are on one of our mailing databases, you can easily be removed by unsubscribing. Each newsletter provides clear instructions on how to unsubscribe.

If you change email addresses please let us know so we can redirect your email to your new address.


This site contains cookies. A cookie is a small text file that is sent back to your computer’s hard drive from a host web site. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognise you in the future. Cookies are only used on selected online registration forms. The benefit is that the computer remembers your details so that you do not need to re-enter personal data each time you fill out a form.

You may wish to set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to allow it on to your hard drive. However, if you decide to not accept our cookies, you may be asked to resubmit information each time you visit a specific page. Also some of our web pages may not display properly or you may not be permitted to access certain information.

The cookies on our site do not:

  • read the information on your hard drive
  • make your computer perform any actions, or
  • make your computer send information to any other computer via the Internet.


Better Regulation does not use the information to identify the individual user.

The information collected during each visit is used to identify patterns of usage of the site. To improve the services it provides, Better Regulation may extract and publish aggregated information about usage patterns from these records to determine ‘web trends’.

Better Regulation will not disclose or publish information, which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise, in accordance with the Privacy and Personal Information Protection Act 1998.

Access to the raw data is restricted to specific officers at Better Regulation for analysis and to assess the success of Better Regulation in meeting its objectives.


Better Regulation may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the Better Regulation website
  • unauthorised tampering or interference with files published on the Better Regulation website
  • unauthorised attempts to index the contents of the Better Regulation website by other websites
  • attempts to intercept messages of other Better Regulation website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Better Regulation website by other users.

Better Regulation may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation Better Regulation will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

In some cases, Better Regulation may permit users to submit information or conduct transactions (e.g. licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with Better Regulation, the scope of the user’s privacy in those cases will be explained on the transaction page.

Better Regulation does not have responsibility for the privacy policies or practices of third party sites linked to this website.


This site has been designed to be as user friendly as possible to allow our customers to make the most of the Internet whatever their ability or disability.


Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users, we have built and modified the site to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and – keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and – keys to make the text size smaller.

Audio and video

We host video on YouTube and use closed captioning on our videos wherever possible. Transcripts are available along with the standard accessibility options available from YouTube.

We aim to have text transcripts for audio and captions for videos to assist our customers with impairments. This also allows users who don’t want to listen to audio, such as those working in an open space office to be able to access the information.

If these do not meet your needs, we recommend the Accessible YouTube player available from http://cs.unc.edu/~gb/Accessible-YouTube/. This YouTube player allows users to navigate the YouTube controls using a keyboard, provides support for closed caption playback and works on the iPad and iPhone.

None of our videos are developed using Flash.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific at http://www.freedomscientific.com/training/training-JAWS-keystrokes.htm.


Better Regulation is a division of the Department of Finance, Services and Innovation (DFSI). The DFSI endorsed the World Wide Web Consortium’s Web Content Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing Australian Government’s Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least Level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access our information and services.